Good evening Sri!
I would like to acknowledge Vimal Al Chidambaranatan. The previous guy who handled my case, looked into it sooo many times! Had me call and follow with him at least4 times with no good results, complicating my laptop files and not even explaining things properly! It took only Vimal 1 day to fix. You should hire more people like Vimal! He walked me through how to manage my files and put my folders back, my address book back when the other guy told me – I need to delete at least a huge portion of my files before I could get the old files back.
You should re-train your people under Vimal – service to WOW! Please forward this email to your bosses so they can acknowledge merit where merit is due. I look forward to an acknowledgement to this email.