I like to show my appreciation and compliment to Mr Hafis his excellent service, positive attitude and work in a timely manner. He was patient and attended to other service besides changing the faulty processor in the printer. He helped to check on the setup of the printers via my computer and attempted to assist in the connection.
He was willing to go an extra mile even though that was not within his job scope.
He informed me that he will need to bring the new processor the next day and said that he will be in my office at 9am. And indeed, he appeared on time to fix my printer the very next day.
For any awards or incentives towards good customer service (if any), I strongly recommend him. Thanks and Regards,
3 Killiney Road #08-01
Winsland House 1