Thank you for informing us. Engineer, Iskandar Basiruddin is here and is handling this case. I would like to feedback that this engineer is really very responsible and service orientated as well. Wished to let the management know that we are extremely happy with his service and that he has been performing his duties and checks in a very detailed manner. Thank you.
Thank you for your earlier call and I hope this email finds you well. No problem! Both Iskandar and Joni were very professional in rendering their service and I really appreciate how Iskandar came down several times when two further drum issues surfaced after the first cyan drum was replaced.
Overall, the service rendered was great and I appreciate Adventus rectifying the printer issues quickly. Thank you and have a pleasant midweek ahead!