The ability of an organization to communicate effectively and efficiently internally and with external parties has a significant impact on its bottom line. An organization with excellent communication abilities benefit from, amongst other things, higher employee productivity, greater employee satisfaction, higher rate of innovation and stronger customer engagements.
Adventus IP Telephony and Contact Centre Solutions and Services is a suite of brand agnostic services and solutions that focuses on facilitating excellent and reliable voice, data and video communication in organizations. Our services include:
Design and implementation of IP Telephony systems
Design and implementation of Contact Centre systems
Maintenance of IP Telephony & Contact Centre systems
Our strength lies in our team of strong and motivated voice and network engineers that are trained and certified across a wide range of brands and solutions. Our immense experience in designing, implementing and maintaining IP Telephony and Contact Centre systems and solutions ensures that your business is equipped with the most suitable voice, data and video communication solutions. On top of that, our structured and stringent work processes and professional post-sales support team provide the assurance that your communication systems operate reliably round the clock.
IP Telephony (Internet Protocol Telephony) systems or IP PBX (Private Branch Exchange) use the internet protocol’s packet-switched connections to exchange voice, data, video and other forms of information. They offer a hosts of benefits over legacy phone systems (analog and digital phones) that include: