To achieve your corporate objectives in this ultra-competitive and globalised marketplace of today, you need your employees and stakeholders to be efficient and be focused on their core competencies. You need your business solutions and IT systems to be running smoothly and without disruptions. The end users of your IT systems and solutions deserve fast, superior and reliable services for their technology needs and technical difficulties. If you have a small footprint with no IT resources, you might be making do with what little assistance you could get your hands on while making sacrifices to productivity. If you are a medium or large enterprise with hundreds, if not, thousands of users, you might be facing challenges in the area of human resources, rising costs, domain knowledge and the availability of toolsets.
Adventus IT Support Services focuses on providing fast, superior, reliable and customizable IT Support Services for you to focus on business critical functions by leaving part or all of your IT support needs under the wings of a single trusted service provider.
Whether you are a large corporation or a small medium enterprise, we can customize our services to suit your needs. For a fixed monthly fee, we can take over the management of specific functions or your entire IT support needs. We can provide you with complete access to our core infrastructure, proven processes and resources or complement your internal resources by designing a customized program around you. We can provide you with a dedicated headcount or be there only when you need us. We recognize that the needs of every organization are unique and we are dedicated to create the synergy in every way we can.
Gain round the clock (24/7) access to our team of professional and well trained IT Helpdesk Engineers for fast resolution of all IT issues remotely.
|Professional IT Helpdesk||Single point of contact for all IT support service requests|
|Ticketing and Case Tracking System||Centralised ticketing and case management system to track and monitor every event logged through the Adventus Helpdesk|
|Service Status Email Updates||Persistent email updates and notifications on the progress and status of cases logged|
|Activity Reports||Comprehensive summary of all IT support activities provided and cases logged|
|Remote Troubleshooting||Instant support to users using award winning tools to diagnose and resolve issues remotely|
Gain round the clock (24/7) access to our team of professional and well trained IT Engineers for fast resolution of all IT issues on-site.
|Desk-side Troubleshooting||On-site diagnostics and troubleshooting to end users at desk side|
|End-User Training and Management||On-site IT support incident communication and training for end users|
|External Vendor Coordination||Third-party vendor management and escalation for problem resolutions and system enhancements|
|Global IT Alliance||Establish alignment with global IT team for effective execution of IT strategies and delivery of IT projects|
|Preventive Maintenance||Scheduled preventive maintenance for IT systems|
|Equipment Diagnostics||Professional diagnostics services for faulty equipment|
|Equipment Repair / Recovery||Services to ensure speedy repair and recovery of IT equipment|
Gain round the clock (24/7) access to our cutting-edge IT Infrastructure Operations Center (ITOC). With our powerful suite of infrastructure monitoring tools, analytics and expert skillsets, we can help you ensure that your network, servers, applications and websites are religiously monitored and any disruption is responded to immediately. Let us also help you gain insights into the performance and usage patterns of your network, servers, applications and websites to help you identify potential issues and resolve them proactively or redesign them for improved efficiency and optimisation.
|SQL Database Queries|
|Email transaction processing|
|Monitoring Event Logs|
|Website response time|
|HTTP Response Codes|
|Website Content Checks|
Be it on the cloud or on premise, let us help you keep your IT infrastructure running efficiently and reliably. Our strength lies in the breadth of the products that we are able to manage and the depth of the services that we provide. The result is a worry-free and high up-time operation under the wings of a single trusted service provider that propels your business forward.
Effective vendor management enables organizations to drive service excellence, mitigate risks, improve efficiency and achieve cost savings. We can help you gain increased value from your vendors while freeing you to focus your time on your core business competencies. We can help you consolidate vendor contracts and software licenses across business units, eliminate contract redundancies, minimize potential business disruptions, provide pre-sales consultancy, coordinate post-sales support, boost vendor performance and more.
Gain access to our pool of highly skilled IT professionals, toolsets and management expertise for your short term and long term IT staffing and personnel management needs.
We can provide the manpower and resources to complement your internal resources to help you overcome short term manpower and resources requirements for projects, upgrades, system implementation, periodic maintenance and even general IT administration work.
We can also provide you with complete functional outsourcing by taking over your entire IT staffing, training, backfill, payroll and personnel management function on a long term basis at a strategic level, allowing you to focus on your core business competencies.
Our engineers and consultants are carefully selected for their technical proficiency, problem solving skills and customer service aptitude. Each engineer and consultant also goes through our rigorous training program to ensure that we constantly exceed your expectations. Needless to say, every Adventus engineer and consultant that you engage brings along the support, and is backed up by, our entire technical team and resources.
Gain access to our team of IT license management experts to ensure that you adhere to regulatory requirements, meet commercial obligations and achieve cost efficiency with an effective IT licensing strategy that meets your business and technological needs.
Failure to effectively manage IT Licensing requirements can have a serious impact on your business:
Let us help you manage the life cycle of your IT hardware and software assets to ensure that you are always in a position to make the most informed strategic decisions. Using specialised tools, advanced solutions and structured processes, we can help you save time and money by keeping track of your assets and always ensuring that you understand exactly what you have and their values to you.